Intercom
The only helpdesk designed for the AI Agent era with natively integrated AI that improves with every customer conversation.
Overview
Use cases
- Customer support helpdesk
- AI-powered customer service
- Automated ticket resolution
- Multi-channel customer communication
- Customer experience management
Key features
- Fin AI Agent
- Omnichannel inbox
- AI-powered ticketing
- Copilot AI assistant
- Workflow automation
- Help Center
- Real-time insights
- Multi-brand support
Pricing
| Tier | Price | Includes |
|---|---|---|
| Essential | $29/seat/mo | Fin AI Agent ($0.99 per outcome), Messenger, Shared Inbox, Ticketing system, Pre-built reports, Public Help Center |
| Advanced | $85/seat/mo | All Essential features plus Multiple team Inboxes, Workflows automation, Round robin assignment, Private Help Center, 20 free Lite seats |
| Expert | $132/seat/mo | All Advanced features plus SSO, HIPAA support, SLAs, Multibrand support, 50 free Lite seats |
| Fin AI Agent Standalone | $0.99/outcome | Works with existing helpdesk, Answers email/chat/phone, Customizable tone, Takes action on external systems |
Free plan or trial: 14-day free trial
Integrations
Zendesk, Salesforce.
Best for
Customer support teams, startups to enterprise companies needing AI-enhanced helpdesk solutions
Company size fit: Startup (1-10), SMB (11-50), Mid-Market (51-500), Enterprise (500+)
Alternatives
None listed.
Category
Primary: Capture demand → Chat / conversational
Tier 1 Basic · Last reviewed 2026-04-22