Pendo
The analytics and adoption platform for customer success, product people, and builders to understand and guide users, then prove impact.
Overview
Use cases
- Product analytics and user behavior tracking
- In-app user guidance and onboarding
- User adoption and engagement optimization
- Customer feedback collection via NPS/CSAT surveys
- Session replay for user experience analysis
Key features
- Product Analytics
- In-app Guides
- Session Replay
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) surveys
- Product-Market Fit surveys
- User journey tracking
- Custom MAU volume scaling
Pricing
| Tier | Price | Includes |
|---|---|---|
| Free | Free | Up to 500 MAUs, Product Analytics, In-app Guides, NPS (Pendo branded) |
| Base | Custom pricing | Custom MAU volume, Product Analytics, In-app Guides |
| Core | Custom pricing | Custom MAU volume, Product Analytics, In-app Guides, Session Replay |
| Ultimate | Custom pricing | Custom MAU volume, Product Analytics, In-app Guides, Session Replay, Sentiment surveys (NPS, PMF, CSAT) |
Free plan or trial: Free plan up to 500 MAUs with Product Analytics, In-app Guides, and NPS (Pendo branded)
Integrations
No public integration list available. Check the vendor’s site.
Best for
Product managers, customer success teams, and UX designers at SaaS companies looking to improve user adoption and product engagement
Company size fit: SMB (11-50), Mid-Market (51-500), Enterprise (500+)
Alternatives
Category
Primary: Measure what works → Product analytics
Tier 1 Basic · Last reviewed 2026-04-22